A2P 10DLC Compliance Documentation — This page documents our verbal consent collection process for transactional SMS messaging.
SMS Messaging Consent Disclosure
Loomworks Solutions LLC
Business Number: +1 (984) 251-1753
1How We Collect Consent
All SMS consent is collected through verbal confirmation during live inbound phone calls that the customer initiates. We never cold-call, cold-text, or send unsolicited messages.
Customer Calls Us
The customer initiates contact by calling our inbound business number +1 (984) 251-1753. We do not initiate outbound calls.
Live Conversation
Our voice agent engages in a live conversation about the customer's business needs (e.g., ERP implementation, discovery call scheduling).
Disclosure Script Read
When an SMS would be helpful, the agent reads the full consent disclosure script (see Section 2 below), including program name, message type, rates, opt-out instructions, and privacy policy link.
Explicit Verbal Consent
The customer must verbally say "yes" to agree. If they decline or do not respond affirmatively, no SMS is sent.
Consent Recorded
Verbal consent is captured in the call transcript with UTC timestamp, caller phone number, and unique call session ID. Transcripts are stored immutably in our database.
Transactional SMS Sent
A one-time text message is sent related to the call content (e.g., email collection link, appointment confirmation). No recurring or promotional messages.
2Verbal Consent Script
The following disclosure is read verbatim by our voice agent before any SMS is sent. This script is hard-coded in our software and cannot be modified at runtime.
“I can send you a text message with that information. Before I do, I want to let you know: by saying yes, you agree to receive a one-time text message from Loomworks Solutions related to this call. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Our privacy policy is available at loomworks.solutions/privacy. Would you like me to send the text?”
Required disclosures included in this script:
- Sender identification (Loomworks Solutions)
- Message type (one-time, related to call)
- Message and data rates may apply
- Opt-out instructions (reply STOP)
- Help instructions (reply HELP)
- Privacy policy URL
- Explicit yes/no consent request
3Program Disclosures
| Program Name | Loomworks Solutions Transactional SMS |
| Sender | Loomworks Solutions LLC |
| Phone Number | +1 (984) 251-1753 |
| Message Types | Appointment confirmations, follow-up information, and transactional messages directly related to inbound phone calls |
| Message Frequency | 1–5 messages per interaction (one-time, not recurring) |
| Opt-Out | Reply STOP to any message to immediately unsubscribe |
| Help | Reply HELP or call (984) 251-1753 or email stephen@loomworks.solutions |
| Cost | Message and data rates may apply depending on your mobile plan |
| Third-Party Sharing | Opt-in information is NEVER sold or shared with third parties. Phone numbers are shared only with our messaging provider (Twilio) for delivery purposes. |
4How Consent Is Recorded & Verified
Transcript Capture
Every call is transcribed in real time. The caller's verbal "yes" is captured in the transcript alongside the disclosure script.
UTC Timestamping
Each consent event is logged with a UTC timestamp, enabling precise auditing of when consent was given.
Immutable Storage
Call transcripts are stored in our database and cannot be retroactively modified. Each record includes a unique call session ID.
SMS-to-Call Linkage
Every outbound SMS references the originating call session ID, creating a verifiable chain from consent to message delivery.
Retention Period
Consent records and call transcripts are retained for a minimum of 4 years for compliance auditing purposes.
STOP Processing
When a recipient replies STOP, opt-out is processed immediately and no further messages are sent. Opt-out status is stored permanently.
Related Policies
Contact: stephen@loomworks.solutions | +1 (984) 251-1753
Business: Loomworks Solutions LLC
Last Updated: February 22, 2026